Shipping & Delivery Policy

1. The Blind-Shipping Model

GoPrintPack™ operates on a supplier-identity-shielded (blind-shipping) model. The Printer who manufactured your goods is never disclosed to you — not on the shipping label, not on the invoice, not on the tracking page. All B2B shipments are routed via Shiprocket B2B; the label carries Tejas Industries' identity and GoPrintPack branding.

• Protects the Buyer from being approached directly by the Printer in violation of the Platform.
• Protects the Printer from being poached by competing marketplaces.
• Protects the Platform from off-platform leakage prohibited under the Terms of Service.

2. Dispatch Workflow

1. Printer uploads finished-goods dimensions and parcel count in the Dispatch Modal.
2. Platform queries Shiprocket serviceability across configured pickup hubs and surfaces cheapest + fastest.
3. Printer selects courier and generates Shiprocket B2B shipment.
4. Warehouse label (PDF) stored on the job; Buyer notified by email, SMS and WhatsApp.
5. Where EWB is required (consignment ≥ ₹50,000 or inter-state), EWB generated via Zoho Books and attached before pickup.
6. Buyer sees tracking link in workspace and receives milestone emails.

3. Serviceability

• All serviceable pincodes within India on the Shiprocket B2B network.
• International shipping is not supported in Phase 2.
• Oversize / overweight / hazmat consignments may require custom quotation.

4. Timelines

Production turnaround is quoted by the Printer at bidding and is binding once awarded. Transit time is quoted by Shiprocket at label generation. Total delivery estimate = Production + Transit + 1–2 buffer days for pickup scheduling and courier scanning. Force-majeure delays are not attributable to Tejas Industries or the Printer; disputes citing such delays usually result in a Reprint verdict rather than Refund.

5. Delivery Confirmation & Proof

• Shiprocket POD (recipient name, signature where captured, timestamp) is pulled into the workspace automatically.
• Buyer must confirm delivery within 7 days of receipt; non-confirmation triggers auto-release (Escrow Policy §4).
• Suspected mis-delivery, lost shipments or damaged packages must be reported — ideally within 48 hours — with photo evidence.

6. Shipping Fees

Shipping is not included in the Printer's bid. At checkout the Buyer sees a separate delivery line: the cheapest live Shiprocket rate for the parcel weight declared in the bid and the Buyer's pincode, plus a 10% handling margin, plus 18% GST. Where the Printer ships with its own courier, the Printer quotes a fixed delivery charge in its bid for the declared weight and the Buyer's delivery pincode; this charge and weight are locked once the bid is placed, and any extra courier cost is borne by the Printer. If live Shiprocket rates are unavailable, a flat ₹500 + GST backup rate is used.

At dispatch the courier quoted at checkout is pre-selected. If the Printer chooses a costlier courier, or the parcel exceeds the declared weight, the difference may be adjusted from the Printer's payout. Post-dispatch Buyer-side changes may trigger pass-through surcharges.

6A. Blind Label & Locked Delivery Address

• The delivery address captured at checkout is locked on the order and is the only address used for the shipment.
• The awarded Printer generates a GoPrintPack™-branded blind label in one click. The 'From / Return to' block shows only GoPrintPack™ (Survey No 312/1, Village Kokamthan, Taluka Kopargaon, District Ahilyanagar, Maharashtra 423601).
• Printers must not insert their own invoices, stickers or contact details in the parcel.
• Material and finishing sub-RFQ consignments ship directly from the partner to the Printer. The partner records carrier and tracking details on the Platform.

7. Address Changes

• Before label generation — free.
• After label, before pickup — nominal Shiprocket relabelling fee (pass-through).
• After pickup — courier redirection fee may apply.
• To a different state — may re-trigger IGST computation and EWB regeneration; revised breakup shown before confirming.

8. Damage, Loss or Short-shipment

• Inspect outer packaging on receipt; photograph before opening.
• Visible damage: report within 48 hours.
• Short-shipment (missing cartons): report within 48 hours.
• Hidden damage (print defect inside sealed cartons): report within 5 days.
• Qualifying claims route through Dispute Resolution Policy.

9. Returns

Printed goods are B2B custom-manufactured and are not returnable on buyer's remorse. Returns permitted only under Dispute Resolution with Refund Buyer or Partial Split verdicts. Approved returns are picked up via Shiprocket reverse logistics at our cost; Buyer must keep goods available for pickup within 5 working days of the verdict.

10. Risk & Title

• Risk of loss passes to Buyer on delivery (POD / recipient signature).
• Title passes on the earlier of (a) delivery or (b) escrow release.
• In MoR mode, Tejas Industries is seller of record for the Buyer-facing Tax Invoice; the Printer is a sub-contractor supplying under Vendor Bill flow.

11. Export, Customs & SEZ

Export, SEZ-origin or SEZ-destination movements and bonded-warehouse deliveries are not supported through the standard flow. Contact info@goprintpack.com for a bespoke quotation; such orders fall outside the standard escrow / blind-shipping guarantees.